SHIPPING & DELIVERY
Here are several options that we offer:
CUSTOMER PICK-UP
Please notify us 1 week in advance of the day & approximate time that you will be picking up your order. Our pick up days are limited to Mondays and Tuesdays 9am-4pm. Boxes are available, priced at $6 per box.
Boxes need to be requested at least 24 hours before pick-up. If picking up on a Monday, boxes will need to be requested by the previous Friday.
We will have your order boxed and waiting for your agreed upon pick up day / time. Same day box request will incur a $50 fee.
Risk of loss and damage during shipping:
All shipments are F.O.B. Grafted Growers facility. Purchaser assumes risk of damage or loss after carrier pick-up; for FedEx, UPS or independent LTL carriers.
Grafted Growers will assist in replacing damaged product during shipping, if replacements are available However Grafted Growers is in no way responsible for losses incurred when products are in possession of transportation providers other than Grafted Growers vehicles.
UPS OR FEDEX
An estimated cost for these services is given when placing your order. 2 trays per box. 3 boxes max per package. 2 day transit time. Costs vary and are determined by the delivery zip code. We offer FedEx Air (Express Saver), FedEx Ground, and UPS Ground.
Why use AA Airfreight Services? Air Freight Services receive the least amount of handling. Less handling increases the chance that the boxes will arrive safely to their destination. Air Freight Services increases your freight cost but have the lowest risk of damage.
Can you choose Ground Services? Yes, however, Ground Services travel by truck with multiple handling points. Ground Services are a lower cost freight option, but there may be a higher risk of damage due to increased handling. You assume all risk and liability for loss, damage, or destruction after delivery of the merchandise to the third party carrier (e.g. UPS or FedEx). We will gladly facilitate all claims for you, however, please note that FedEx and UPS Ground policies do not cover perishable products.
LTL PALLET / FEDEX PALLET
This is a flat rate pallet option that can hold 30 to 96 trays. Pricing is based on your location, order quantity, and weight.
Pricing can be quoted at order confirmation. The advantage of this option is that the trays remain in a fixed position, reducing handling and preventing possible damage during the shipping process. Customer must be able to hand unload at time of arrival or have equipment available to move the pallet.